Terms & Conditions

Last updated: October 14th, 2026

Entity Name: NO LIMITS CARE SERVICES PTY LTD

ACN: 632 129 705

ABN: 60 632 129 705

Website: nolimitscare.com.au

1. Introduction and Acceptance

1. These Terms and Conditions (“Terms”) govern your access to and use of the website located at nolimitscare.com.au (“Website”), operated by NO LIMITS CARE SERVICES PTY LTD (ACN 632 129 705 / ABN 60 632 129 705) (“No Limits Care”, “we”, “us”, or “our”).

2. By browsing, accessing, or using this Website, submitting intake/referral inquiries, or requesting information, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy.

3. If you do not agree with any part of these Terms, you must immediately cease accessing and using the Website.

2. Website Use and Information Only (Not Medical or Crisis Advice)

1. General Information: All materials, blog articles, resources, service descriptions, and other content published on this Website are provided for general informational, educational, and promotional purposes only.

2. No Medical, Psychiatric, or Emergency Advice: The content on this Website is not medical, psychiatric, psychological, allied health, or emergency crisis advice. It should never be relied upon as a substitute for individualized clinical diagnosis, care, or consultation with a qualified medical practitioner.

3. Emergency Situations: This Website is not an emergency response service. If you or someone you support is experiencing an acute medical emergency, mental health crisis, or immediate risk of harm:

  • Call 000 immediately for emergency police, fire, or ambulance response.
  • For 24/7 crisis support, contact Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.

3. NDIS Services and Formal Service Agreements

1. Scope of Services: No Limits Care provides support services across Victoria under the National Disability Insurance Scheme (NDIS), including Support Coordination, Supported Independent Living (SIL), Short Term Accommodation (STA/Respite), Specialist Support Coordination (Level 3), Plan Management assistance, community participation, and daily living personal assistance.

2. Website Inquiry vs. Formal Engagement: Browsing this Website, submitting a general inquiry form, or completing an online Participant Referral Form does not create a formal provider-participant relationship, nor does it guarantee the commencement, scheduling, or funding approval of supports.

3. Mandatory Service Agreements: Actual support delivery is strictly contingent upon:

  • Verification of active NDIS funding and eligibility;
  • Initial intake assessments and mutual capacity; and
  • The execution of a formal, written NDIS Service Agreement signed by the participant (or their legally appointed nominee/guardian) and No Limits Care.

4. In the event of any direct conflict or inconsistency between these Website Terms and an executed NDIS Service Agreement, the terms of the signed Service Agreement prevail.

4. Online Enquiries, Referrals, and User Submissions

1. When submitting contact forms, service bookings, referral details, or career applications through the Website:

  • You warrant that all information you provide is true, accurate, complete, and up-to-date.
  • If submitting personal or sensitive health information on behalf of a participant (e.g., as a Support Coordinator, family member, plan nominee, or guardian), you warrant that you have obtained lawful consent and authority to disclose such information under the Privacy Act 1988 (Cth).

2. You agree not to upload, transmit, or transmit through our contact forms any malicious software, automated scrapers, defamatory material, or spam.

5. Intellectual Property Rights

1. Unless otherwise indicated, all content on this Website—including but not limited to text, graphics, logos, brand names, service marks, images, videos, UI design, and underlying code—is the property of NO LIMITS CARE SERVICES PTY LTD or licensed to us, and is protected under Australian and international copyright and trademark laws.

2. You may access, view, and download pages for your personal, non-commercial use or for evaluating disability support options for yourself or someone in your care.

3. You must not copy, reproduce, adapt, republish, distribute, sell, or commercially exploit any content from this Website without prior written authorization from No Limits Care.

6. Privacy and Data Handling

1. Your privacy is paramount to us. Our collection, use, disclosure, and safeguarding of personal and sensitive health data are governed by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic).

2. Please review our full Privacy Policy published on this Website for details on how we handle personal records, inquiries, and analytics data.

7. Australian Consumer Law and Limitation of Liability

1. Consumer Guarantees: Nothing in these Terms excludes, restricts, or modifies any non-excludable condition, warranty, right, or consumer guarantee conferred upon you by the Australian Consumer Law (set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any corresponding State legislation.

2. Website “As-Is”: Subject to non-excludable statutory rights, this Website and its contents are provided on an “as-is” and “as-available” basis. We do not warrant that access to the Website will be uninterrupted, error-free, completely secure, or free from viruses or bugs.

3. Limitation of Liability: To the maximum extent permitted by applicable law, No Limits Care, its directors, officers, employees, and agents exclude all liability for any direct, indirect, incidental, special, or consequential loss or damage (including loss of data, loss of business, or downtime) arising out of or in connection with:

  • Your reliance on any information or statements contained on this Website;
  • Technical failures, server disruptions, or security incidents; or
  • Any links to third-party websites or services.

8. Third-Party Websites and External Links

1. This Website may contain links or references to external websites, community resources, government portals (such as the NDIA / NDIS Commission), and social media platforms (e.g., Facebook, Instagram, Google Reviews).

2. These links are provided solely for your convenience. We have no control over the content, operations, or privacy policies of third-party websites, and linking does not constitute an endorsement, approval, or sponsorship by No Limits Care.

9. NDIS Quality and Safeguards & Participant Feedback

1. No Limits Care is committed to upholding the standards set out by the NDIS Quality and Safeguards Commission and the NDIS Code of Conduct.

2. Participants, families, and carers have the right to provide feedback, raise compliments, or lodge complaints regarding our services without fear of retaliation.

3. If you have concerns regarding our supports or conduct:

  • You may contact our management directly using the contact details below.
  • You may also contact the NDIS Quality and Safeguards Commission directly by calling 1800 035 544 or visiting ndiscommission.gov.au.

10. Modifications to Terms

We reserve the right to revise, amend, or update these Terms at any time without prior individual notice. Any changes will be published directly on this page with an updated “Last updated” date. Continued use of the Website after amendments constitutes your acceptance of the revised Terms.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia, in connection with any legal action or dispute arising out of or related to these Terms.

12. Contact and Provider Details

If you have questions regarding these Terms and Conditions or wish to contact NO LIMITS CARE SERVICES PTY LTD, please reach out via our offices:

Entity: NO LIMITS CARE SERVICES PTY LTD (ACN: 632 129 705 | ABN: 60 632 129 705)

Email: care@nolimitscare.com.au

Toll-Free Phone: 1800 201 301

Head Office: Suite 5.18 / 89 Overton Road, Williams Landing VIC 3027 (Mobile: 0415 332 188)

Clyde Office: 20 Hollybush Avenue, Clyde VIC 3978 (Mobile: 0422 453 346)

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