Privacy Policy

No Limits Care (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws. By engaging with our services, you consent to the collection and use of your personal information as outlined in this policy.

1. Personal Information We Collect

We collect and maintain various types of personal information necessary to deliver quality disability support services, including but not limited to:

1.1. Personal Details

Name, gender, date of birth, and contact information (e.g., phone number, email address, home address).
Emergency contact information, including details of family members, guardians, or authorised representatives.

1.2. Health Information

Medical history, conditions, allergies, current medications, and dietary requirements.
Disability-related information, assessments, and therapeutic needs.
Relevant information from healthcare providers and specialists.

1.3. NDIS Information

Your National Disability Insurance Scheme (NDIS) participant number and details about your approved NDIS plan.
Information about your support needs, goals, and service schedules.

1.4. Financial Information

Payment and invoicing details, if applicable.
NDIS funding allocations related to the services provided by No Limits Care.

2. How We Collect Your Personal Information

We collect personal information through various channels to ensure effective service delivery:

2.1. Direct Collection

Forms and Documents: When you or your authorised representative complete application forms, service agreements, or consent forms.
In-person Interactions: During consultations, meetings, or discussions with No Limits Care staff.
Digital Communications: When you communicate with us via email, our website, or other online platforms.

2.2. Indirect Collection

Third-party Sources: Information provided by the NDIS, healthcare providers, or other support organisations.
Authorised Representatives: Information shared by family members, guardians, or advocates acting on your behalf.

2.3. Automated Collection

Information collected through our website, such as cookies or other tracking technologies, to improve your user experience.

3. How We Use Your Personal Information

Your personal information is used solely for purposes that are relevant and necessary for the services we provide, including:

3.1. Service Provision

To design, deliver, and monitor personalised support services in line with your NDIS plan and specific goals.

3.2. Communication

To keep you and your authorised representatives informed about appointments, changes to services, and other important updates.

3.3. Billing and Financial Management

To process NDIS payments and manage financial transactions related to the services you receive.

3.4. Compliance and Legal Obligations

To meet our obligations under the NDIS Act, privacy laws, and other applicable regulations.

3.5. Quality Assurance and Improvement

To analyse service outcomes and feedback, ensuring continuous improvement in service quality.

3.6. Research and Development

To conduct anonymised research and development activities aimed at enhancing our services.

4. How We Protect Your Personal Information

We implement robust security measures to safeguard your information against loss, misuse, unauthorised access, alteration, or disclosure:

4.1. Secure Data Storage

Personal information is stored in encrypted databases and secure physical files.
Backup systems are in place to prevent data loss in case of technical failures.

4.2. Access Controls

Access to personal information is restricted to authorised personnel who require it to perform their duties.

4.3. Regular Security Reviews

We conduct regular audits and reviews of our data protection measures to identify and address potential vulnerabilities.

4.4. Employee Training

All employees and contractors receive ongoing training on privacy and data security best practices.

5. Disclosure of Your Personal Information

We disclose your personal information only when necessary and in compliance with applicable laws:

5.1. Authorised Representatives

With your consent, we may share information with family members, guardians, or other authorised representatives.

5.2. NDIS and Government Agencies

For reporting, compliance, and funding purposes, we may share relevant details with the NDIS or other government agencies.

5.3. Healthcare Providers

Information may be shared with healthcare professionals to coordinate and deliver appropriate care.

5.4. Service Providers

We may engage third-party providers (e.g., IT support, auditors) who are bound by confidentiality agreements.

5.5. Legal Obligations

Personal information may be disclosed if required by law or in response to a valid legal request.

6. Your Rights

You have the following rights regarding your personal information:

6.1. Access to Information

You may request access to your personal data. Requests will be processed within a reasonable timeframe and in accordance with applicable laws.

6.2. Correction of Information

If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request corrections.

6.3. Consent Management

You can withdraw your consent to certain uses of your personal information, subject to legal or contractual obligations.

6.4. Privacy Complaints

If you believe we have breached your privacy rights, you can file a complaint with us or the Office of the Australian Information Commissioner (OAIC).

7. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in laws, regulations, or operational practices.

7.1. Notification of Changes

Significant changes will be communicated to you via email, written notice, or updates on our website.
The revised policy will take effect upon publication unless otherwise specified.

8. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:

No Limits Care
Phone: 0415 332 188
Email: care@nolimits.com.au
Mailing Address: Suite 5.18/89 Overton Rd, Williams Landing VIC 3027

We are committed to addressing your concerns promptly and resolving any issues to your satisfaction.