Table of Contents
NDIS Quality and Safeguards Commission
What is the NDIS Quality and Safeguards Commission?
Key Functions and Responsibilities of NDIS Quality and Safeguard Commission

1) Registration and Quality Assurance
- You can get suggestions on NDIS Services registration and renewal processes.
- NDIS Quality & Safeguards Commission can assist you in auditing and assessing NDIS Services.
- NDIS Quality and Safeguard Commission assures the implementation of NDIS Practice Standards.
- It also monitors NDIS Service providers’ compliance with quality and safety requirements.
2) Complaint Management
- NDIS Support and Services
- Quality and conduct of NDIS Service Providers
- Capabilities and conduct of NDIS Service staff
- Concerns over well-being and safety of NDIS Participants
3) Behaviour Support and Restrictive Practices
- NDIS Quality and Safeguards Commission oversights of behaviour support
- It authorises and monitors restrictive practices
- It develops strategies for positive behaviour support
- It trains and performs capacity building in behaviour support
4) Worker Screening and Compliance
- Worker screening requirements
- Compliance monitoring and enforcement
- The NDIS Worker Orientation Module
- Investigation of serious incidents
Frequently Asked Questions
For Service Providers
Who needs to register with the NDIS Commission?
NDIS Service Providers with different services and supports can register with the NDIS Quality and Safeguard Commission. This includes:
- NDIS Support Coordination
- Supported Independent Living
- Level 3 Support Coordinator
- Plan Management
- Accommodation
- Assisting personal activities
- Community Participation
What are the steps of registration?
NDIS Service Providers must consider the following registration steps with the NDIS Commission.
- Self-assessment against relevant NDIS Practice Standards
- Engagement of an approved quality auditor
- Completion of the certification audit processes
- Submission of registration application
- Commission review and decision
How do present registered providers comply with the processes of the NDIS Commission?
NDIS Service Providers need to have the following obligations:
- To maintain compliance with NDIS Practice Standards
- To implement effective incident management systems
- To regular reporting of some incidents
- To regulate worker screening requirements
- To work on continuous quality improvement
FAQs for NDIS Participants
How can you complain to the NDIS Safety and Quality Commissions?
You can submit the complaints in different ways, that is:
- Phone hotline
- Written communication
- Online complaint form
- In-person at Commission offices
What types of complaints can the Commission handle?
NDIS Commission can handle the following types of complaints:
- Quality and Safety of NDIS Supports
- Conduct and service delivery of NDIS Service Providers
- Behaviour and Competency of Workers
- Rights and well-being of participants
Trust the NDIS Quality and Safeguards Commission for Your Care Standards
The NDIS Quality and Safeguards Commission continues to be the cornerstone organisation that sets standards for NDIS providers across Australia. Whether you need to access the NDIS Commission provider portal or reach out via the NDIS Quality & Safeguards Commission number (1800201301), rest assured that this independent Safeguards Commission maintains the highest quality standards in disability care.