These Terms and Conditions constitute a binding agreement between you (“the Client”) and No Limits Care (“the Provider”). By accessing or utilising the services provided by No Limits Care, you acknowledge and agree to comply with these terms. Please read them carefully before engaging our services.

1. Acceptance of Terms

By accessing, registering for, or using services provided by No Limits Care, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree to any part of these terms, you must not use our services. Continued use of our services will constitute acceptance of any updates or amendments to these terms.

2. Services Provided

No Limits Care is a provider of disability support services aligned with the National Disability Insurance Scheme (NDIS). These services are tailored to your NDIS plan and may include the following:

• Personal Care
  Assistance with hygiene, grooming, dressing, and other personal needs.
• Domestic Assistance
  Support with household tasks, such as cleaning, cooking, and laundry.
• Community Participation
  Facilitating social and recreational activities to promote engagement in the community.
• Supported Independent Living (SIL)
  Support in maintaining independence through assistance with daily tasks in your living environment.

The scope, frequency, and specific details of the services will be documented in your Service Agreement, which forms part of this overarching agreement.

3. Client Responsibilities

To ensure effective and safe service delivery, you agree to the following responsibilities:

1. Provide Accurate Information
   Supply accurate and updated personal and medical information relevant to the services. This includes changes to your circumstances, health, or NDIS plan.
2. Cooperation with Support Workers
   Work collaboratively with our team, follow agreed-upon schedules, and adhere to the guidance provided.
3. Respectful Conduct
   Treat all No Limits Care staff, support workers, and other clients with respect, courtesy, and dignity.
4. Adherence to NDIS Code of Conduct
   Comply with the principles outlined in the NDIS Code of Conduct, including upholding the rights and dignity of people with disabilities.
5. Provide Notice for Service Changes
   Notify us promptly of any changes to your support needs, availability, or NDIS funding.

4. Support Worker Responsibilities

No Limits Care’s support workers are committed to delivering services that meet the highest standards of professionalism and quality. Their responsibilities include:

1. Adherence to NDIS Standards
   Providing services in compliance with the NDIS Code of Conduct and industry regulations.
2. Confidentiality
   Ensuring the protection of your personal information, only sharing details with authorised personnel or as required by law.
3. Professional Conduct
   Maintaining respectful, ethical, and professional behavior at all times.
4. Reporting Concerns
   Reporting incidents, complaints, or risks to the designated supervisor or authority to ensure client safety and well-being.

5. Payment

1. NDIS-Funded Payments
   No Limits Care processes payments directly through the NDIS portal based on the agreed-upon services in your NDIS plan.
2. No Direct Client Billing
   You will not be billed directly for services unless expressly stated and agreed upon in writing under exceptional circumstances.
3. Service Agreement
   A signed Service Agreement outlining the scope of services and their costs will serve as the basis for invoicing and payments.
4. Disputes
   In case of payment disputes or discrepancies, contact No Limits Care immediately for resolution.

6. Cancellation and Rescheduling

1. Notice for Changes
   • Cancellations or rescheduling should be communicated at least 24 hours in advance.
   • Reasonable notice allows us to accommodate changes and minimise disruption to service delivery.
2. Late Cancellations and No-Shows
   • Cancellations made within less than 24 hours or failure to attend scheduled appointments may result in a charge being applied in line with the NDIS Price Guide.
   • Repeated late cancellations or no-shows may lead to a review of your service agreement.
3. Provider-Initiated Cancellations
   No Limits Care reserves the right to cancel or reschedule appointments due to unforeseen circumstances, such as staff availability or emergencies. In such cases, we will provide as much notice as possible and arrange alternative support.

7. Privacy and Confidentiality

1. Data Handling
   No Limits Care is committed to safeguarding your personal and sensitive information. All data is managed in compliance with the Privacy Act 1988 (Cth) and the NDIS Privacy Policy.
2. Consent
   Your personal information will only be collected, used, and disclosed with your consent or as required by law.
3. Access to Information
   You may request access to your records at any time. Any corrections to personal data will be made promptly upon verification.

8. Complaints and Feedback

1. Encouraging Feedback
   We value your input. You are encouraged to provide feedback on your experience, whether positive or constructive.
2. Complaints Procedure
   • Contact us directly via phone, email, or written correspondence.
   • We will acknowledge receipt of your complaint within two business days and provide a resolution timeline.
3. Escalation
   If you are dissatisfied with the resolution, you may escalate the matter to the NDIS Quality and Safeguards Commission or other relevant authorities.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia, and any disputes will be subject to the exclusive jurisdiction of its courts.

10. Variation of Terms

1. Provider’s Rights
   No Limits Care reserves the right to update or amend these Terms and Conditions to reflect changes in legislation, industry standards, or operational requirements.
2. Notification
   Any modifications will be communicated to you via email, written notice, or our website. Continued use of services constitutes acceptance of the revised terms.

11. Termination of Services

1. Provider-Initiated Termination
   Services may be terminated under the following circumstances:
   • Non-compliance with these Terms and Conditions.
   • Termination or modification of your NDIS plan affecting service provision.
   • Situations beyond the control of No Limits Care (e.g., natural disasters, pandemics).
2. Client-Initiated Termination
   You may terminate services at any time by providing written notice. All outstanding obligations, including service usage and reporting, must be settled before termination.

Post-Termination Obligations
Any personal data collected during service provision will be handled in accordance with privacy laws.